Companion Waves Support

1. Raise the media volume gradually from a low level.
2. Confirm the intended headphones, earbuds, speaker, or AirPlay device is selected in Control Center.
3. Pause other audio apps, then press Play again in Companion Waves.
4. Disconnect and reconnect the audio device, then reopen the app if needed.

This is intentional. Companion Waves pauses when the active headphones, earbuds, or speaker disconnects so audio does not unexpectedly continue through another output. Reconnect the device and press Play when ready.

Binaural presets intentionally send slightly different tones to the left and right channels. Stereo headphones or earphones are recommended. If one side is missing entirely, check the device balance under Settings → Accessibility → Audio & Visual.

Perception varies by person, hearing, volume, headphones, and environment. Confirm stereo playback is active and Mono Audio is off if you want the intended binaural effect. Do not raise the volume to force an effect.

Check whether another app took over audio, a call or system alert interrupted playback, the selected audio route disconnected, or the app was manually closed. Reopen Companion Waves, select the output again, and restart the session.

Email jelo.mels@gmail.com with what you expected, what happened, steps to reproduce it, and your device, operating-system, and app versions. Screenshots are welcome when they do not contain sensitive information.

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